{"id":2880,"date":"2023-09-20T12:17:34","date_gmt":"2023-09-20T10:17:34","guid":{"rendered":"https:\/\/www.profibike.nl\/experience\/?page_id=2880"},"modified":"2025-11-03T10:21:23","modified_gmt":"2025-11-03T09:21:23","slug":"ruilen-retourneren","status":"publish","type":"page","link":"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/","title":{"rendered":"Ruilen en retourneren"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2880\" class=\"elementor elementor-2880\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ea6cf5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ea6cf5\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3e626c8 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"3e626c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8a5d4b elementor-widget elementor-widget-heading\" data-id=\"c8a5d4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.0 - 08-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/profibike.nl\/experience\/service\/\">Klantenservice<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb716c1 elementor-widget elementor-widget-spacer\" data-id=\"cb716c1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.0 - 08-05-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3402f2e elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"3402f2e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/bestellen\/\">Bestellen<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ceec27b elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"ceec27b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/betalen\/\">Betalen<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a091c elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"d4a091c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/bezorgen-installeren\/\">Bezorgen en installeren<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01913a6 elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"01913a6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/garantie-reparatie-verzekeringen\/\">Garantie, reparatie en verzekeringen<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-332dfbf elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"332dfbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/handleidingen\/\">Handleidingen<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c33b9a elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"5c33b9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/onderhoud-service\/\">Onderhoud en service<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10034af elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"10034af\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ruilen en retourneren<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d64a6e3 elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"d64a6e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retourvoorwaarden\/\">Retourvoorwaarden<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ff8a98 elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"6ff8a98\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retour-aanmelden\/\">Retour aanmelden<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95f1d30 elementor-widget__width-inherit ServicePage elementor-widget elementor-widget-heading\" data-id=\"95f1d30\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.profibike.nl\/experience\/service\/winkels\/\">Winkels<\/a><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-03cafc2 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"03cafc2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0df45d9\" data-id=\"0df45d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-190bfa0 elementor-widget elementor-widget-text-editor\" data-id=\"190bfa0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.0 - 08-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a href=\"https:\/\/www.profibike.nl\/\">Home<\/a> &gt; <a href=\"https:\/\/www.profibike.nl\/experience\/service\/\">Klantenservice<\/a> &gt; Ruilen en retourneren<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3de1918 elementor-widget elementor-widget-heading\" data-id=\"3de1918\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ruilen en retourneren<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3054b8e elementor-widget elementor-widget-text-editor\" data-id=\"3054b8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Hieronder tref je een overzicht aan van de veelgestelde vragen omtrent \u2018Ruilen en retourneren\u2019. Wil je precies weten welke regels en voorwaarden hierbij gelden? <a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retourvoorwaarden\/\">Bekijk dan ook onze pagina met de retourvoorwaarden<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d265ce elementor-widget elementor-widget-heading\" data-id=\"1d265ce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Veelgestelde vragen<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7113a6 elementor-widget elementor-widget-toggle\" data-id=\"b7113a6\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.0 - 08-05-2023 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Welke retourmogelijkheden heb ik?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1911\"><p>Bij online aankopen heb je recht op herroeping: binnen 14 dagen na ontvangst kun je de overeenkomst ontbinden via het <a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retour-aanmelden\/\">online retourformulier<\/a>. Je kunt het product terugsturen of bij ons in de winkel afgeven. Voor fietsen en bakfietsen kun je een ophaalafspraak maken (tegen vergoeding). Na 14 dagen wordt jouw product altijd gerepareerd.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Wat zijn de uitzonderingen op retourneren?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1912\"><ul><li>Maatwerkproducten (bijv. een fiets met aanpassingen aan frame of framedelen);<\/li><li>Producten die verder zijn gebruikt dan nodig om de aard, kenmerken of werking vast te stellen;<\/li><li>Vouchers, cadeaukaarten en tegoedbonnen, ook als ze nog niet gebruikt zijn.<\/li><\/ul><p>\u00a0<\/p><p>Voor correct uitgevoerde diensten van postbodes en monteurs geven wij geen geld terug.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Wat zijn de retourvoorwaarden?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1913\"><p>Binnen 14 dagen kun je je product retour aanmelden. Dit kan via het <a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retour-aanmelden\/\">online retourformulier<\/a> of bij een van onze winkels.<\/p><ul><li>Het product dient onbeschadigd en compleet te zijn;<\/li><li>Je stuurt het product binnen 14 dagen na herroeping terug;<\/li><li>Eventuele extra retourkosten zijn voor je eigen rekening.<\/li><\/ul><p>\u00a0<\/p><p>Bekijk <a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retourvoorwaarden\/\">hier <\/a>de uitgebreide retourvoorwaarden.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1914\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Mag ik een product thuis uitproberen?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1914\"><p>Ja, je mag je product uitproberen zoals je dat ook in de winkel zou doen. Bij fietsen geldt:<\/p><ul><li>0\u20135 km gereden \u2192 g\u00e9\u00e9n aftrek<\/li><li>5\u201350 km gereden \u2192 25% aftrek<\/li><li>Meer dan 50 km \u2192 50% aftrek<\/li><li>Beschadiging \u2192 25% aftrek<\/li><\/ul><p>\u00a0<\/p><p>Bevalt het product niet? Dan kun je het retourneren. Het is daarbij belangrijk dat je het product in de originele staat en verpakking terugstuurt. Zo kunnen we er nog iemand anders blij mee maken. De volledige retourvoorwaarden vind je op <a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retourvoorwaarden\/\">deze pagina<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1915\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Wat moet ik doen om mijn product te retourneren?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1915\"><strong>Optie 1 \u2013 Retour via de winkel<\/strong><br><br>\n<ol>\n \t<li>Vul het <a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retour-aanmelden\/\">online retourformulier<\/a> in.<\/li>\n \t<li>Breng je product in originele staat mee naar de winkel.<\/li>\n \t<li>Wij bekijken het product samen met jou en zorgen voor een passende oplossing:\n<ul>\n \t<li>Terugbetaling van het aankoopbedrag<\/li>\n \t<li>Omruiling voor een ander product<\/li>\n \t<li>Of een waardebon<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<br>\n<strong>Optie 2 \u2013 Retour via onze haal- en brengservice<\/strong><br><br>\n<ol>\n \t<li>Vul het <a href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/retour-aanmelden\/\">online retourformulier<\/a> in.<\/li>\n \t<li>Bereid je product voor op de terugreis:<\/li>\n<ul>\n<li>Verpak het stevig, bij voorkeur in de originele verpakking;<\/li>\n<li>Geen originele verpakking meer? Geen probleem: wij beoordelen de staat van het product en bepalen zo nodig een eventuele waardevermindering.<\/li>\n<\/ul>\n \t<li>Wij nemen contact met je op om een ophaalmoment af te spreken.<\/li>\n<li>Daarna regelen wij de rest en hoef jij alleen nog af te wachten.<\/li>\n<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1916\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Halen jullie mijn product thuis op of moet ik deze zelf retourneren?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1916\"><ul><li>Zelf retourneren: kleine producten per post of afgeven in de winkel.<\/li><li>Ophalen door Profibike:<ul><li>\u20ac35,- voor (elektrische) fiets<\/li><li>\u20ac75,- voor (elektrische) bakfiets en\/of driewieler<\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1917\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1917\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Kan ik mijn product in de winkel retourneren?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1917\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1917\"><p>Ja, je kunt je bestelling in een van onze winkels afgeven.<\/p><p><strong>Online bestelling<\/strong><br \/>Ja, je kunt je online bestelling binnen 14 dagen na herroeping in een van onze winkels afgeven. In de winkel bespreken we samen de mogelijkheden:<\/p><ul><li>Omruilen voor een ander product (vaak direct uit voorraad beschikbaar)<\/li><li>Terugbetaling van het aankoopbedrag<\/li><\/ul><p>\u00a0<\/p><p><strong>Aankoop in de winkel<\/strong><br \/>Voor aankopen die in onze fysieke winkels zijn gedaan, gelden andere regels:<\/p><ul><li>Je hebt 8 dagen bedenktijd om het product ongebruikt te retourneren.<\/li><li>Je ontvangt hiervoor een tegoedbon ter waarde van het aankoopbedrag.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1918\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1918\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Wat als ik mijn product omruil voor een goedkoper of duurder product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1918\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1918\"><ul><li><strong>Goedkoper<\/strong>: je ontvangt het verschil terug (met eventuele inhoudingen volgens de voorwaarden).<\/li><li><strong>Duurder<\/strong>: je ontvangt een betaallink voor het bij te betalen bedrag.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1919\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1919\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Ik heb meerdere producten geretourneerd, waarom is er maar eentje terugbetaald?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1919\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1919\"><p>Je retourzending wordt soms in delen verwerkt. Het resterende bedrag volgt zodra alle producten zijn gecontroleerd en verwerkt.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-19110\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-19110\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Hoe snel word ik terugbetaald na retourneren?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-19110\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-19110\"><p>Je ontvangt binnen 14 dagen na ontvangst van je herroeping het bedrag terug, via dezelfde betaalmethode als waarmee je hebt betaald. Houd rekening met:<\/p><ul><li><strong>Creditcard<\/strong>: 2,5% inhouding i.v.m. transactiekosten<\/li><li><strong>Rembours<\/strong>: \u20ac14,95 inhouding<\/li><li><strong>Extra verzendkosten<\/strong> voor een duurdere leveringsmethode worden niet vergoed<\/li><li>Wij betalen altijd terug via <strong>hetzelfde betaalmiddel<\/strong> of rekeningnummer waarmee je de aankoop hebt voldaan.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb64498 elementor-widget elementor-widget-spacer\" data-id=\"eb64498\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af36de0 elementor-widget elementor-widget-heading\" data-id=\"af36de0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Andere vraag?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7602df elementor-widget elementor-widget-text-editor\" data-id=\"a7602df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Staat jouw vraag er niet bij? Stuur dan een e-mail naar <a href=\"mailto:info@profibike.nl\">info@profibike.nl<\/a> en wij zullen je vraag zo snel mogelijk beantwoorden!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Klantenservice Bestellen Betalen Bezorgen en installeren Garantie, reparatie en verzekeringen Handleidingen Onderhoud en service Ruilen en retourneren Retourvoorwaarden Retour aanmelden Winkels Home &gt; Klantenservice &gt; Ruilen en retourneren Ruilen en retourneren Hieronder tref je een overzicht aan van de veelgestelde vragen omtrent \u2018Ruilen en retourneren\u2019. Wil je precies weten welke regels en voorwaarden hierbij gelden? [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2801,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ruilen en retourneren - Welkom bij Profibike<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ruilen en retourneren - Welkom bij Profibike\" \/>\n<meta property=\"og:description\" content=\"Klantenservice Bestellen Betalen Bezorgen en installeren Garantie, reparatie en verzekeringen Handleidingen Onderhoud en service Ruilen en retourneren Retourvoorwaarden Retour aanmelden Winkels Home &gt; Klantenservice &gt; Ruilen en retourneren Ruilen en retourneren Hieronder tref je een overzicht aan van de veelgestelde vragen omtrent \u2018Ruilen en retourneren\u2019. Wil je precies weten welke regels en voorwaarden hierbij gelden? [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/\" \/>\n<meta property=\"og:site_name\" content=\"Welkom bij Profibike\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profibikeshop\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-03T09:21:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/\",\"url\":\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/\",\"name\":\"Ruilen en retourneren - Welkom bij Profibike\",\"isPartOf\":{\"@id\":\"https:\/\/www.profibike.nl\/experience\/#website\"},\"datePublished\":\"2023-09-20T10:17:34+00:00\",\"dateModified\":\"2025-11-03T09:21:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.profibike.nl\/experience\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service\",\"item\":\"https:\/\/www.profibike.nl\/experience\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ruilen en retourneren\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.profibike.nl\/experience\/#website\",\"url\":\"https:\/\/www.profibike.nl\/experience\/\",\"name\":\"Profibike\",\"description\":\"De specialist op het gebied van elektrische fietsen\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.profibike.nl\/experience\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ruilen en retourneren - Welkom bij Profibike","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/","og_locale":"en_US","og_type":"article","og_title":"Ruilen en retourneren - Welkom bij Profibike","og_description":"Klantenservice Bestellen Betalen Bezorgen en installeren Garantie, reparatie en verzekeringen Handleidingen Onderhoud en service Ruilen en retourneren Retourvoorwaarden Retour aanmelden Winkels Home &gt; Klantenservice &gt; Ruilen en retourneren Ruilen en retourneren Hieronder tref je een overzicht aan van de veelgestelde vragen omtrent \u2018Ruilen en retourneren\u2019. Wil je precies weten welke regels en voorwaarden hierbij gelden? [&hellip;]","og_url":"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/","og_site_name":"Welkom bij Profibike","article_publisher":"https:\/\/www.facebook.com\/profibikeshop","article_modified_time":"2025-11-03T09:21:23+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/","url":"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/","name":"Ruilen en retourneren - Welkom bij Profibike","isPartOf":{"@id":"https:\/\/www.profibike.nl\/experience\/#website"},"datePublished":"2023-09-20T10:17:34+00:00","dateModified":"2025-11-03T09:21:23+00:00","breadcrumb":{"@id":"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.profibike.nl\/experience\/service\/ruilen-retourneren\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.profibike.nl\/experience\/"},{"@type":"ListItem","position":2,"name":"Service","item":"https:\/\/www.profibike.nl\/experience\/"},{"@type":"ListItem","position":3,"name":"Ruilen en retourneren"}]},{"@type":"WebSite","@id":"https:\/\/www.profibike.nl\/experience\/#website","url":"https:\/\/www.profibike.nl\/experience\/","name":"Profibike","description":"De specialist op het gebied van elektrische fietsen","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.profibike.nl\/experience\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/pages\/2880"}],"collection":[{"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/comments?post=2880"}],"version-history":[{"count":45,"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/pages\/2880\/revisions"}],"predecessor-version":[{"id":3843,"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/pages\/2880\/revisions\/3843"}],"up":[{"embeddable":true,"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/pages\/2801"}],"wp:attachment":[{"href":"https:\/\/www.profibike.nl\/experience\/wp-json\/wp\/v2\/media?parent=2880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}